Kaseya VSA Basics – Live Connect
The story didn't end with trumpets or a thunderclap. It ended the way most true things do: with a sequence of acts that at the time looked mundane. You planted the last sapling in a strip of earth by the curb. You returned the letter. You told someone the truth about how you felt. You learned a name you had never bothered to remember and stitched it onto the map. A decade later, the sapling was a tree, and the tree had an inscription carved into its bark, in letters that were half apology and half gratitude.
There was a field, once, hidden behind an abandoned post office. The weeds there had decided to write a language of their own: tall, deliberate stalks arranged into sentences that suggested long winters or old lovers. You stood in the center of it, both of you, and the wind braided through your hair as though it recognized a melody only it could remember. Dear Cousin Bill And Ted Pjk
I sometimes think of you in the quiet hours, Bill with his ledger and Ted with his grin, and I try to be braver. Sometimes I fail. Sometimes I surprise myself. Occasionally, someone new moves to the block and does not know the rules; when that happens, I tell them, simply: "If you want to know a secret about this place, ask Bill and Ted." They always look startled, then delighted, as if someone had handed them a map to a small country they'd always wanted to visit. The story didn't end with trumpets or a thunderclap
Bill had a way of listening to people as if hearing their unfinished sentences. He would tilt his head and take what belonged to them—the small, tender regrets—and hand back a version polished to a shine. Ted, on the other hand, collected possibilities like other people collect stamps. He carried them in an inner pocket you couldn’t see. If Bill ground things into meaning, Ted inflated them with daring. You returned the letter
We stood there, under a streetlight that hummed like an old refrigerator, and looked around as if the place might rearrange itself to accommodate revelation. It didn’t. The sidewalk was cracked in familiar ways; a cat slept in a doorway; the world continued its business.
When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.
We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.
We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.
